Privacy Policy

Last Updated: August 21, 2026

1. Introduction

PawCare ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

2. Information We Collect

2.1 Personal Information

• Account Information: Email address, name (via Firebase Authentication)
• Pet Information: Pet name, species, breed, date of birth, weight, photos, health conditions
• Health Data: Glucose readings, insulin doses, meal logs, symptoms, medications, lab results, medical documents

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, timestamps, interaction patterns
• Error Logs: Crash reports and diagnostic data

3. How We Use Your Information

We use collected information to:

• Provide and maintain the PawCare service
• Track and analyze your pet's health data
• Send reminders and notifications for pet care
• Generate health insights and trends
• Improve app functionality and user experience
• Communicate with you about your account
• Ensure security and prevent fraud

4. Data Storage and Security

Your data is stored securely using:

• Firebase Authentication: For secure user authentication
• Cloudflare D1: Encrypted database storage in compliance with industry standards
• Local Device Storage: Selected preferences and cached data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing and Disclosure

We do NOT sell your personal information. We may share your data only in the following circumstances:

• Care Team: With caregivers you explicitly invite to your pet's care team
• Service Providers: With third-party vendors who help us operate the app (Firebase, Cloudflare) under strict confidentiality agreements
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize sharing (e.g., exporting reports to your veterinarian)

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and all associated data
• Export: Receive your data in a portable format
• Opt-Out: Disable notifications and alerts in app settings

To exercise these rights, delete your account in the app settings or contact us at support@pawcare.app.

7. Children's Privacy

PawCare is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Third-Party Services

We use the following third-party services:

• Firebase (Google): Authentication, cloud messaging
• Cloudflare: Backend infrastructure, database storage

These services have their own privacy policies. We recommend reviewing them.

9. Data Retention

We retain your personal data for as long as your account is active. When you delete your account:

• All personal data is permanently deleted within 30 days
• You will receive a final data export email
• Aggregated, anonymized data may be retained for analytics

10. International Data Transfers

Your data may be stored and processed in data centers located globally as part of Cloudflare's infrastructure. We ensure appropriate safeguards are in place for international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy in the app and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: support@pawcare.app

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

14. GDPR Rights (EU Users)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectification, erasure, and data portability
• Right to restrict processing and object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority